The Hair Café and Glam Studio Policies

 Policies

Due to high demand and limited availability of appointments, if you have to reschedule or cancel, we kindly ask you to contact us at least 24 hours prior to the planned appointment. If the booking was made on the same day, notify us at least 3 hours prior. Failing to abide by the policy will result in a $20 cancellation fee 

We greatly appreciate our clients being on time, as only then we can provide all of our guests with the quality of service we are committed to. However, we understand that unforeseen incidents do occur, and therefore, we ask our clients to let us know as soon as possible if they’re going to be late. The service may need to be adjusted to fit a shorter time frame. Clients arriving more than 20 minutes late will forfeit the original appointment and will need to reschedule.

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Clients who fail to show up for their scheduled appointment will be imposed with a fee valued at 20% of the entire cost of the missed service. What’s more, booking the next appointment will require a non-refundable deposit of $50.

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Our client's satisfaction is the highest priority for us. If you are not completely contented with the treatment, please let us know during your visit or within 24 hours. We are committed to making any needed corrections and if there was a fault on our side, providing you with a redo and/or a refund.

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Please, mind that under given circumstances, our team members may refuse service. We can do so if the person in question: • Is under the age of 16 (for selected services) • Has health issues that may affect or be affected by the service • Has purposely hidden information of crucial meaning to the service • Did not show up for their last appointment and/or cancelled it too late (see more in the “No-show” and “Late cancellation” sections of the policy) • Behaves improperly and/or is intoxicated

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Due to safety reasons, our salon has an adult-only policy. No children are permitted in the salon under no circumstances.

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